Magical Memories | FAQs

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Check in time is at 4:00 PM
You may choose to purchase an early check for a small additional fee, in which check in begins at 12:00 PM on the day of arrival. Early check in may not always be available or become unavailable due to unforeseen circumstances, or operational constrains. If early check in becomes available after purchase and before check in one of our of friendly staff members with contact you.
Check out time is at 10:00 AM
You may choose to purchase a late check out at 2:00 PM for a small additional fee. A late checkout may not always be available or become unavailable due to unforeseen circumstances, or operational constrains or other arriving guests. If a late checkout becomes available after purchase and before checkout one of our of friendly staff members with contact you.
A one night room and tax deposit is due upon booking with the full balance due 30 days prior to arrival.
Magical Memories does not charge a security deposit. However, we do charge a non-refundable $35.00 Security Deposit Waiver Fee. This fee is due before your arrival and is included within the agreed-upon total cost of your reservation.
Vacation rental homes operate differently than your typical hotel or resort, so you'll need to bring some necessities with you. We recommend that you bring toiletries with you such as; paper towels, toilet tissue, kitchen trash bags, dish detergent, bar soap, shampoo, laundry detergent, hair dryer, food wrap, seasonings, board games, books, sun screen, tanning lotion, umbrella, and medicine.
Central Florida has very unusual weather patterns that can range from sunny, to a thunderstorm all within the hour. Most storms are fast moving, and will only slightly hamper your day of fun. In summer months you can expect the temperatures to be in the mid to high 90’s. The humidity is high so make sure to drink a lot of water to keep hydrated.
All of our vacation rentals are within 10 miles of the main gates.
We do not have a shuttle service so make sure that you plan accordingly for all your transportation needs. We have many shuttle service companies that we can recommend.
Pool heat is available for a daily charge of $35. We recommend that you purchase pool heating for the months of October - April. Water temperature cannot exceed 15 degrees above outside air temperature. Most heaters may take up to 24 hrs to reach a noticeable difference.
Yes all of our properties are non smoking. Outside smoking is permitted.
The individual making the reservation must be 21 years of age or older and must occupy the rental property the entire term of the reservation.
The individual making the reservation must be 21 years of age or older and must occupy the rental property the entire term of the reservation.
You may cancel your reservation within 24 hours of booking via E-mail, phone, or fax for a full refund. Cancellations after 24 hours up to 30 days prior to arrival, will result in a refund of half of the monies paid on deposit. If cancelled between 30 days and arrival date it will result in no refund. All no-show reservations will receive no refund.
We are unable to permit the parking of these types of vehicles
The property is only cleaned upon guest arrival and cleaned upon guest departure. Mid Stay clean is available for an additional fee.
Per Florida fire laws; occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children.

    The Following outlines the maximum occupancy for each home:
  • Two-bedroom: 6 occupants
  • Three-bedroom: 8 occupants
  • Four-bedroom: 10 occupants
  • Five-bedroom: 12 occupants
  • Six-bedroom: 14 occupants
  • Seven-bedroom: 16 occupants
We do not have properties that are designated handicap accessible, however we will try our best to accommodate any needs you may have.
Magical Memories can receive and hold packages for guests prior to check-in. This service is available for a cost of $5 per package. Please have the package(s) shipped to us at: Magical Memories | 2801 North Poinciana Boulevard | Kissimmee, Florida 34746. Don't forget to include the name of the reservation-holder on the shipping label.
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